These return conditions apply exclusively to business customers (B2B) within the meaning of § 14 BGB.
For consumers (B2C), only the statutory right of withdrawal according to our withdrawal policy applies.
1. Customer cancellation / voluntary return
- Returns are possible within 14 days from the invoice date (the decisive factor is the registration of the return).
- The return must be registered in advance by e-mail, stating the order, reference or invoice number.
- The buyer bears the cost and risk of the return shipment as well as adequate packaging for transport.
- A credit note will only be issued if the goods are received in perfect, resalable condition.
- Goods with signs of use, damage or insufficient packaging may be disposed of; in such cases, there is no entitlement to a credit note.
- Handling fee: 10% of the net value of the returned goods, at least 20 € plus VAT.
- No return right for custom-made products, customer-specific items and individual cuts.
2. Return address
INCAPCORP Inhaber Yurii Vroda e. K.
Marie-Curie-Straße 20
72488 Sigmaringen
Germany
3. Transport damage (B2B, § 377 HGB)
- The duties of inspection and notification according to § 377 HGB apply to business customers.
- Visible transport damage must be recorded upon delivery and confirmed by the carrier.
- Hidden damage must be reported immediately after discovery.
4. Wrong delivery / short delivery
- Wrong deliveries or short deliveries must be reported without delay, at the latest within 14 days from the invoice date.
5. Relation to Terms & Conditions and right of withdrawal
These return conditions supplement our
Terms and Conditions (T&C)
and apply exclusively to B2B transactions. The statutory right of withdrawal for consumers remains unaffected.
6. Additional Protection Provisions (B2B)
- Prior written approval: Any return requires prior written approval from INCAPCORP. Unannounced returns will not be accepted.
- Photo documentation: Complete photo documentation (all sides, labels, serial numbers, packaging) must be submitted before shipping the return.
- Original packaging: Returns must be shipped in the original packaging or equivalent protective packaging. Insufficiently packed items may be rejected or disposed of.
- Extended inspection fees: Additional fees may apply for technical inspection, functional testing or reconditioning if required.
- No returns due to market changes: Returns based on price changes, market fluctuations or customer miscalculations are excluded.
- Liability limitation: INCAPCORP is not liable for indirect damages, consequential damages or loss of profit related to returns.
- Unidentifiable returns: Returns without sender information or without an RMA number will be stored for 30 days and then disposed of.
- No return for used items: Items with signs of use, installation attempts, dirt or missing components will not be credited.
7. RMA Procedure
Every return requires an RMA number issued by INCAPCORP.
Returns without a valid RMA number will not be accepted.
8. Inspection and Handling Fees
A flat inspection fee of €25.00 plus VAT will be charged for each return,
unless the defect is attributable to INCAPCORP.
Additional costs for functional testing, cleaning or reconditioning may be charged separately.
9. Burden of Proof (B2B)
In the B2B sector, the customer bears the burden of proof that any claimed defect already existed at the time of transfer of risk.
10. Disposal
Goods that are not suitable for resale due to their condition may be disposed of at the customer’s expense.
No refund or credit will be issued in such cases.
Benefits for business customers
- Clear and transparent return processes
- Fast handling of claims and returns
- Reliable communication and dedicated contacts
- Legal certainty through clearly defined B2B rules
- Efficient processing for key accounts and large orders
Industries using our B2B return policy
- Industry & manufacturing
- Logistics & warehousing
- Public authorities & institutions
- Retail chains & branch networks
- Event & exhibition organisers
Typical use cases
- Return of surplus stock
- Claims for damaged goods
- Wrong deliveries in project business
- Returns after logistics errors
- Return of standard items no longer required
FAQ – Frequently Asked Questions
How long do I have to return goods?
Returns are possible within 14 days from the invoice date for B2B customers.
Who pays for the return shipment?
The buyer bears the cost and risk of the return shipment.
When will I receive a credit note?
A credit note is issued only if the goods are returned in perfect, resalable condition.
Are there exclusions?
Yes, custom-made products, customer-specific items and individual cuts are excluded from the return policy.